Retail Management

RE200 - Retail Management & Systems

Featuring both lessons and an analytical project based onlocal jewellery businesses, this course gives students theopportunity to gain an understanding of the real-lifechallenges of managing a retail environment. The day-todayissues of retail store management are covered,including staffing, security and customer handling.Effective front-line business administration is explained,including management software, point of sales practicesand ways to measure everything from inventory levels tocustomer satisfaction.

Course Details

As a critical component of any business that deals withconsumers, the front line poses a unique set of challenges.Students consider first principles in designing store layouts andplanning staff rosters, design systems to maintain quality andperformance and seek out local examples of best and worstpractices for class discussion.

RE200 - Retail Management & Systems

RE200 - Retail Management & Systems

Lessons in this course of study include:

  • RE201 Introduction to retailing and it’s challenges
  • RE202 Learning from a competitive environment
  • RE203 Finding, keeping & motivating retail sales staff
  • RE204 Understanding & predicting customer behaviour
  • RE205 Retail Store Layout, Merchandising & Security
  • RE206 Administration & managing documents
  • RE207 Inventory management, sales forecasting & shrinkage
  • RE208 Retail sales systems & software concepts
  • RE209 Retail inventory control systems & concepts
  • RE210 Customer relationship management tools & concepts
  • RE211 Retail metrics & identifying areas of improvement
  • RE212 Exploring some of the world’s best and worst retailers

Jewellery Entrepreneurship

EP200 - Jewellery Entrepreneurship

Although entrepreneurship has a reputation for requiring unconventional thinking, there are many established strategies, best practices and techniques that contribute to a jewellery entrepreneur's success. Based on industry experience, these lessons allow start-ups to minimize their learning curve and follow the most efficient routes to success.

Course Details

Students learn the importance of planning to the success of their business goals. As part of the course, students produce detailed business plans for a new venture to fully understand concepts such as type of business, location, store design, customer demographics and pricing. The bureaucratic mechanisms for operating a new venture are discussed together with common options for start-up financing and the importance of staged growth. Specific examples make use of  Trinidad & Tobago laws and regulations, but international variations are highlighted.


Course Duration:

34 hours

Course Fees:

US$ 1,700

Instructor: Frank Wuenstel